While you are away, PetLova will visit your home to feed, care for, and play with your pets. Here's some more information:

  • Will you care for my pets in my home or yours?

    Our pet sitters will visit your pets in your own home. This helps maintain their routine as much as possible and makes them more comfortable in familiar surroundings.

  • How many times a day should I have the pet sitter come?

    It's best to have a minimum of two visits per day for dogs; but three visits (or more) are recommended. One visit per day for cats is usually sufficient. Other pets, such as birds, fish, and other small animals will vary.

  • How long does each visit last?

    This will vary with the pet sitter but normally visits last anywhere from 30 minutes to an hour.

  • Do I pay before or after my return?

    The service is usually paid for before services start. Cash and Checks are accepted.

  • What days do pet sitters provide their services?

    I am available 7 days a week.

  • What if my pet becomes ill while I'm away?

    You or your emergency contact will be notified immediately. Based on request, I will take your pet to your usual vet. In case of an emergency however, i might need to use an alternate vet or emergency clinic.

  • Should I ask for references?

    Yes. Ask for references and check on them.

  • Do pet sitters ever stay overnight?

    PetLova does offer this service. Ask for details.

  • Do pet sitters work on holidays?

    Yes. However, some additional fees may apply.

  • Should I call before I leave or when I get back?

    Absolutely! Give your pet sitter a call right before you leave to confirm that you are leaving as planned. Another call is in order when you return home to let the pet sitter know your pets are safely in your care once more.

  • If necessary, will the pet sitter take my pets to their location?

    Depending on the situation, services and number of pets this may be arranged.

  • How much notice do you need to schedule a visit?

    Try to contact PetLova 1-2 weeks in advance if possible. Emergency situations happen and PetLova will do her best to accommodate your needs.

  • What if I run out of food while I'm away?

    I can purchase the same food your pet eats and charge you on your return.

  • What happens if I will be delayed in returning home?

    It is extremely important that you let us know immediately if you will be arriving home late. Additional fees may apply.

  • What if there is an emergency in my home, unrelated to my pet?

    I will contact you or your emergency contact immediately.

  • Will you provide updates on how my pet is doing while I am away?

    We will maintain a daily report of the happenings in your home while you are away. We will document everything that we did and everything that happened with your pets. We will also let you know if there was any strange behavior with your pets or their eating habits.

  • Do you keep client information/key/alarm codes confidential?